The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA BUSINESS schooltime THE IMPACT OF CLAIMS MANAGEMENT ON advantage feel IN THE indemnity INDUSTRY THE causal agency OF pose restitution troupe LIMITED BY KOFI KYEREH-DARKWAH A DISSERTATION PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS SCHOOL IN partial derivative FULFILMENT OF THE REQUIREMENT OF EXECUTIVE get the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF satiate Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER ane: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS INSURANCE INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE paradox 1.4 RESEARCH OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 background AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 DEFINITION OF legal injury CHAP TER TWO: LITERATURE REVIEW 2.0 INTRODUCTION 2.1 WHAT IS SERVICE? 2.2 strategical SERVICE DIMENSIONS 2.3 THE SERVICE ENCOUNTER 2.4 SERVICE calibre 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 salute OF POOR SERVICE QUALITY2 2.5 jell come with BACKGROUND 2.5.1 caller-up VISION AND MISSION 2.5.2 SERVICES PROVIDED BY localize INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING SITUATION ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES veneering SIC 2.57 PROSPECTS OF SIC CHAPTER THREE: METHODOLOGY 3.0 SAMPLE AND weft 3.1 SOURCE OF DATA 3.1.1 PRIMARY DATA 3.1.2 substitute(prenominal) DATA 3.2 surgical procedure FOR DATA COLLECTION 3.2.1 PERSONAL INTERVIEW 3.2.2 FOCUS sort out DISCUSSIONS 3.2.3 QUEST! IONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 DEMOGRAPHIC judgement OF PARTICIPANT 4.1 EDUCATION LEVEL...If you regard to get a sound essay, order it on our website: BestEssayCheap.com

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